Every passenger in Kenya deserves a safe, comfortable, and fair travel experience.
Passengers should have access to complaint mechanisms to address grievances related to their travel experience.
Right to Safety
Passengers have the right to a safe journey. Transport providers must comply with safety regulations to protect passengers.
Right to Fair Fare
Passengers should be charged fair and transparent fares, free from exploitation or unauthorized fees.
Right to Dignity and Respect
Every passenger should be treated with respect by both service providers and fellow passengers.
Right to Information
Passengers are entitled to timely and accurate information regarding their journey, including any delays or schedule changes.
Right to Complain and Seek Redress
Passengers should have access to complaint mechanisms to address grievances related to their travel experience.
Right to Clean and Comfortable Environment
Transport operators should maintain proper hygiene standards, ensure adequate ventilation, and provide well-maintained seats and interiors to enhance the travel experience.