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Right to Respect

Every passenger should be treated with respect by both service providers and fellow passengers.

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Right to Complain

Passengers should have access to complaint mechanisms to address their grievances.

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Reducing Passenger-Related Incidents

PWAK works to implement and advocate for measures that lower the rate of passenger-related incidents, particularly in road travel, aiming to reduce accident rates in line with Kenya’s Vision 2030 goal of cutting road fatalities by 50%.

We conduct safety audits, partner with transport operators to enforce safety measures, and push for improved infrastructure on high-risk travel routes.

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Our Mission

To increase passenger safety by 90% by 2030 through diligent monitoring, impactful partnerships, and initiatives that promote safety awareness, accessibility, and equitable travel conditions, contributing directly to Kenya’s Vision 2030 and SDG 11 goals..

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Our Vision

To become a global leader in passenger safety advocacy, setting standards that foster safe, inclusive, and sustainable travel across all modes of transport.

Our Services

Our Values

Transparency - Promoting open, accessible communication and accountability in all actions to build stakeholder trust.
Accountability - Demonstrating responsibility for all initiatives and ensuring they align with the objectives of SDG 11 and Vision 2030.
Sincerity - Encouraging trust and goodwill through honest and respectful interactions with passengers and partners.

We have dedicated passenger support team to assist you when travelling.

PWAK aims to eradicate all forms of harassment and mistreatment of passengers, ensuring that every traveler experiences fair, respectful, and dignified treatment.

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Responding to the growing demand for improved passenger safety across diverse modes of transport—road, rail, water, and air—PWAK advocates for policies and practices that minimize safety risks and ensure equitable and dignified treatment for all travelers. Contact Us For More Information

Your safety is our priority

Enhancing Passenger Safety and Security and offer Legal Support & Dispute Resolution.

PWAK collaborates with transport authorities to enforce safety protocols, set up emergency communication systems, and develop guidelines for passenger safety. One of our objective is Establish and promote safety protocols that ensure passengers are protected from potential threats, thereby creating a safer travel environment.

Emergency Support and Rescue
Empowering Passengerse
Enhancing Passenger Safety
Ending Passenger Harassment
Reducing Passenger-Related Incidents
Enhancing Passenger Security

Members testimonials

Sarah N.

Kenya LTD

Nyaswabu R.

Pwak Org.

Francis B.

Fullhouse Kenya

“I used to face constant harassment on my daily commute, but thanks to the Passengers Welfare Association of Kenya, I now feel much safer. Their campaigns on passenger rights and safety awareness have really made a difference in public transport. I’m grateful for their dedication!”

“I once had an issue with overcharging, and PWAK helped me understand my rights as a passenger. They guided me through the process of filing a complaint, and I felt heard and respected. It's good to know there’s an organization out there truly advocating for us.”

“Traveling with young children in Kenya can be challenging, but the Passengers Welfare Association’s initiatives have made me feel supported and informed. Their workshops on safety and comfort tips for families are incredibly helpful. It’s reassuring to know that there’s a group working to improve the passenger experience for everyone.”